Privacy Policy

Effective date: 18th January 2026

FAIT Solutions Pte. Ltd. (“FAIT”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or submit information through our forms (including forms hosted by third parties).

1. Who we are

FAIT is the operator of this website and the organization responsible for the personal information described in this Privacy Policy.

Privacy contact (DPO contact for Singapore PDPA):
Email: privacy@fait.ai
Address: 1 Raffles Place, #02-01 One Raffles Place Mall, Singapore 048616

EU/UK GDPR: If the EU/UK GDPR applies to you, FAIT is the Data Controller of your personal data.

2. What we collect

We collect personal information in three main ways:

A. Information you provide

Contact details (e.g., name, business email, phone number)
Professional details (e.g., company, job title)
Information you submit in messages or forms (e.g., inquiries, demo requests, event registrations)

B. Information collected automatically (website usage)

IP address, device and browser information
Pages viewed, links clicked, time spent, referring/exit pages
Approximate location (derived from IP)

C. Information from third parties

If you submit your details through a third-party form or platform (for example, a social media response form), we may receive the information you chose to share (typically name, email, company, role, and similar professional contact details).

Sensitive information: We do not intentionally collect sensitive personal information (such as government IDs, health data, or similar). Please do not include it in free-text fields.

3. How we use your information

We use personal information to:

Provide and improve the website and our services
Respond to inquiries and provide requested information (e.g., a demo, a document, pricing, or a follow-up)
Send administrative messages (e.g., confirmations, updates about a request)
Understand website performance and improve content and user experience
Market our products and events in a professional context (you can opt out anytime)

If you choose not to provide certain information: we may not be able to respond to your request or provide the materials/demo you asked for.

If the EU/UK GDPR applies to you, we only use your personal data where we have a lawful basis under the EU/UK GDPR (see Section 6).

4. Cookies and analytics

We may use cookies and similar technologies to operate the website, remember preferences, and understand usage (for example, via analytics tools).

You can control cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

Where required, we will request consent for non-essential cookies.

5. How we share your information

We do not sell personal information.

We may share personal information with:

Service providers who help us run our business (e.g., website hosting, analytics, CRM, email delivery, form tools). They are permitted to process personal information only to provide services to us.
Professional advisers (e.g., legal, accounting) as needed.
Authorities if required to comply with law or protect rights, safety, or security.
Business transfers if we are involved in a merger, acquisition, financing, reorganization, or sale of assets (information may be shared as part of that process).

6. Legal bases (where EU/UK GDPR applies)

Legal bases for processing. Where the EU/UK GDPR applies, we process your personal data under one or more of the following legal bases:

Purpose → lawful basis (summary):

Responding to inquiries / providing requested materials or demos → legitimate interests or steps prior to entering a contract
Website analytics (non-essential cookies, where used) → consent
Marketing communications → legitimate interests (B2B context) and/or consent (where required by law); you can opt out anytime
Legal, security, and compliance → legal obligation and/or legitimate interests

Our legitimate interests include responding to business inquiries, operating and improving our website and services, and promoting our services to professional contacts in a proportionate way.

7. International transfers

FAIT is based in Singapore, and our service providers may be located in other countries. Your information may be processed outside your country of residence.

Where applicable, if we transfer personal data outside the UK/EEA, we use appropriate safeguards such as standard contractual clauses or other approved transfer mechanisms.

8. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. We may retain limited information to honor opt-out requests or resolve disputes.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website or system can be guaranteed 100% secure.

10. Your choices

Marketing: You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

Cookies: You can manage cookies through your browser settings (and, where applicable, through our cookie banner/settings).

Your rights. Subject to applicable law, you may have rights to: request access to your personal data; correct it; delete it; restrict or object to processing; and request portability. You may object to processing for direct marketing at any time. Where we rely on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority (UK: ICO; EU: your local data protection authority).

11. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects for individuals.

If this changes, we will update this policy and provide any required information about the logic involved and the significance/consequences.

12. Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children.

13. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies.

14. Changes to this Privacy Policy

We may update this policy from time to time. The “Effective date” at the top indicates when it was last updated. If changes are significant, we may provide additional notice on the website.

15. Contact us

If you have questions or requests to exercise your rights under this Privacy Policy, email us at the address below with “Privacy Request” in the subject and enough detail for us to identify your request. We may ask for reasonable verification of identity.

Email: privacy@fait.ai
Address: 1 Raffles Place, #02-01 One Raffles Place Mall, Singapore 048616